Exchanges & Returns

We, at Mubo, create shoes with utmost love and care specially for the comfort of your feet. However if you are unsure & want to exchange your pair then please email us at info@muboshoes.com or whatsapp us on +91-9820395966 within 24 hours of the product being delivered to you. Your product can be exchanged for another size or style based on what is available in stock.

The shipping charges for the return will be borne by the customer.

You can return your pair to the following address –
MUBO Shoes, 152, 15th Floor, Kshitij Building, Nepeansea Road, Mumbai – 400036
within one week. Please ensure that the shoes are unused & sent in its original packaging. Once we receive your return there will be a thorough quality check. After which your pair will be exchanged. If any returned items do not meet the above-mentioned conditions then the product will be returned back to you at your expense. Those that meet the conditions will be able to exchange it.

Please mention the desired size or style you are interested in when you put in an exchange request via email or whatsapp. If the size is unavailable you can opt for a credit note!

As a company policy, we do not accept any Cancellations or Refunds once an order is confirmed. Once Mubo’s are sold they can ONLY be exchanged for replacement or a credit note.

Please Note – During SALE Period no product/s can be exchanged*